1. Who we are
3. Information we may collect from you and how we use it
We may collect and process the following data via the Service:
Personal Information You Provide to Us: We receive and store any information that you enter on the Service or provide to us in any other way, for example, when you set up an account within the Service or when you contact us about the Service. The types of personal information collected may include your name, email address, date of birth, telephone number, order details, payment details, credit or debit card details, photographic identification and your address. The information you provide us is used for such purposes as:
Your telephone calls to us may be monitored and recorded for quality assurance purposes. You will be told about this in a recorded message before your call is put through to a member of staff.
Personal information that we automatically collect: When you use the Service, we automatically collect information about the device you use to access it and your usage of the app. The information we collect includes, but is not limited to, (where available) the device's unique device identifier, operating system, browser information and mobile network information, for system administration purposes and to report aggregated, anonymised information to our business partners.
If you log in using a social media service: We will collect the categories of data for which you give us permission when you initially log in with the social media service (which may include details from your profile such as your name, gender and likes).
Location information: When you use one of our location-enabled services, we will need to collect and process information about your actual GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information was recorded. Some of these services require your personal data for the feature to work and we may associate location data with your device ID and your account information for the duration of your usage. We keep this data for no longer than is necessary for providing our services. If you wish to use one of our location-enabled services, you will be asked to consent to your data being used for that particular feature. You can withdraw your consent by de-installing and re-installing the app and then refusing consent to your data being used for this purpose when prompted, or by changing the permissions in your device settings.
Log information: when you use the Service, we may automatically collect and store certain information in server logs, including but not limited to internet protocol (IP) addresses, internet service provider (ISP), clickstream data, browser type and language, viewed and exit pages and date or time stamps. We use this information to improve user experience of the Service, to communicate with the Service and to better understand our users' operating systems, for system administration and to audit the use of the Service. We do not use this data to identify the name, address or other personal details of any individual.
4. Cookies and similar technologies
When you use the Service, certain information may be stored locally on your mobile device using 'cookies' or similar technologies such as objects stored in the app’s local storage and web beacons. A cookie is a small text file used to store limited information about the user of the device. The cookies and the other analytical technologies enable us to identify how our users use the Service and so that we can continuously evolve and improve it.
Cookies and the other analytical technologies do this by storing information about your preferences on your device, including, but not limited to, the device model, manufacturer, screen resolution, device capabilities, service provider, country, and city location data.
We may use this information you provide or that we collect to develop, operate, support, maintain, enhance, and provide the Service, to analyse and develop our marketing strategy, Services, and other technologies, to develop new products and services, and to customise and target content that may be more interesting, relevant, or useful to you, including advertisements, and for other administrative purposes, for example:
Type of cookie What it does Who serves it Expiry
Cookie This cookie registers information such as your log in status. The Queuing Company Ltd. This cookie expires after your session ends.
Analytics Cookie This cookie collects information that is used in aggregate form to help us understand how the Service is being used. We use Google Analytics cookies for this purpose. To learn more about Google Analytics and how to refuse Google Analytics cookies, please see: Google Privacy. This cookie may last for a period of up to two years
Your cookie choices
5. Third Party Sites
6. Sharing your information
We do not rent, sell or share personal information about you with other people or non-affiliated companies except: (i) to provide or improve the products or services you have requested; (ii) when we have your permission; or (iii) under the following circumstances:
we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business.
7. International Transfers
8. Security of Your Information
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage.
9. Your Privacy Choices
If at any time you believe your registered details are incorrect or out of date, including your marketing preferences, you can update them by using the in-app options or by contacting us. If you receive marketing communications from us via email, you can opt-out by using the unsubscribe link included in each email we send, or by contacting us at the address below. You can also contact us for access to the personal information we hold about you, subject to a fee specified by law (currently £10). If you wish to exercise this right, please contact us using the details provided below.
11. Contact Us